Resolved issues

We have improved the generation process for large Dashboard reports to prevent silent timeouts.

Previously, generating a Dashboard report with a long timeframe and extensive data could trigger a background timeout, causing the report to fail without notifying the user.

We have increased the timeout threshold and introduced clear error notifications. This ensures you can successfully compile extensive reports or receive an immediate alert if an issue arises.

We have ensured survey offer banners consistently appear on mobile screens after webchat interactions.

Previously, respondents using mobile devices did not consistently see the survey offer banner after a webchat interaction. This discrepancy between mobile screens and desktop pages reduced feedback capture and created an inconsistent experience.

We have corrected this issue so the banner now appears reliably across all platforms, ensuring you can capture valuable feedback regardless of the device your respondents choose.

We have improved status reporting for the Medallia Experience Cloud integration to prevent silent ingestion failures.

Previously, if a batch of interactions was only partially ingested into Experience Cloud, Mindful Feedback could misinterpret the response and incorrectly show all interactions as completed. This caused failed records to be silently dropped without notifying administrators.

We have updated the integration to accurately track the success or failure of each individual interaction. Mindful Feedback now holds partial batches open and automatically re-attempts ingestion for up to 72 hours. This ensures you have an accurate view of your data and that all respondent feedback is successfully captured in Experience Cloud.