Mindful platform January 5, 2024 release notes
Released January 5, 2024
- Visit our Known Issues page to keep up to date on current issues.
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Release highlights
User session timeouts (auto-logout) can now be disabled on real-time reporting pages. Admin users can disable session timeouts on real-time reporting pages (Callback Status and Call Detail). This will allow you to keep real-time dashboards open without any user interaction.
It is now possible to acknowledge all Alerts at once. We have added a new button to the Alerts page that will allow you to clear all alerts with one click. This can be especially helpful for clients migrating to the new shared environment with many older alerts.
We have implemented a 24-hour maximum call duration across the Mindful platform. This new feature will automatically finalize inbound or outbound calls that have been active for more than 24 hours. Note that this does not apply to callbacks waiting to be dialed, but only to calls currently active in the telephony system.
Fixed issues
An unnecessary error message and alert related to the Voice to Text Message Widget have been removed.
If a Scheduler Widget assigned as the Voice to Text Message Widget did not have an API Access Token applied, an error message would be displayed on the Call Target page, and a system alert would be triggered. Since API Access Tokens are optional, we have removed both messages.
