Coming Soon!

Release date pending

Read about the latest system updates, feature enhancements, and new features on the Mindful platform.

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Release highlights

A new contact-center Connection will be available soon.

Mindful Connections will soon be able to obtain queue/skill metrics from Genesys Cloud.

To facilitate pulling contact-center metrics into Callback Status reporting, a new Connection will be available to obtain a list of queues/skills and selected metrics from Genesys:

image of connections

Resolved issues

Check back soon to view upcoming resolved issues.