Release highlights

Metadata sent via SIP headers or Scheduler widgets can now be saved in Mindful Datastore.

When the Enable Mindful Datastore Integration checkbox is selected on the Call Target page, the associated data set can now capture metadata passed to Mindful.

Metadata sent in SIP headers must be configured in the corresponding data set template in Mindful Datastore in order to be captured and retained.

To store metadata from a Scheduler widget, the widget must be assigned a user data set containing the expected KVPs.

We have implemented several quality-of-life changes to enhance the user experience:

• After saving configuration changes, users will now remain on their currently active tab on whatever page they are viewing, rather than being taken to the first tab on the page.

• Call Target names on the Callback Status page are now clickable links that will open the associated Call Target's configuration page when clicked.

Call events related to user actions on the Call Detail page will now have an Event Type of Update on the Audit Log dashboard.

These actions indicate that a user has clicked the Call Now, Retry, Cancel Callback, or Force Finalize button on the Call Detail page.

Changes to the SIP Access Control List (ACL) are now included on the Audit Log dashboard.

Any additions, updates, deletions, or activation of changes will be included. The Object Type column will display "WhitelistedIpAddress" for these records.

It is now possible to remove the Custom Callback CID Audio file from a custom media set.

When a custom audio file has been uploaded for the Custom Callback CID Audio prompt, you can now click Undo Custom Prompt Changes to remove the uploaded file.

Most other audio files can be reverted back to their defaults, but there is no default file for Custom Callback CID Audio, so this button will revert the prompt to having no audio to play.

A new button on the Callback Status page will allow you to reset the call counts for individual Call Targets.

The Reset Call Counts button can be found in the new Actions column. Clicking this button will reset the call counts for the associated Call Target to address stuck calls, which can occur when call progress fails to update the call status in our records.

We have made additional UI improvements to enhance accessibility.

These improvements allow us to remain compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 and 2.2.

Fixed issues

(EEQ-102329) To prevent smart rules from enabling callback processing during holiday hours, a new option has been added to the Smart Rules page.

The new Include holidays checkbox will allow you to specify whether a rule should be skipped during holiday hours. The checkbox is deselected by default, meaning that rules will not apply during holiday hours.

(EEQ-102008) We corrected a grammatical gender agreement issue in the Default French (Canadian) media set.

Previously, the masculine article "un" (one) was used where the feminine article "une" (one) should have been applied (for example, when quoting a wait time like "une minute"). We've added a new audio file for "une" and updated the voice flow logic to ensure the correct article is used based on grammatical gender.

(MENG-1733) The Save button for Call Targets and business units will no longer be active when there are no changes to save.

Previously, errors could be shown on new Call Targets with no configuration changes, as if the user had attempted to save the Call Target without first configuring the required settings. This error message will now only appear if a user attempts to save the Call Target with missing information, and the Save button will not be clickable when no changes have been made.

(MENG-269) We corrected an issue causing additional audio to be played in a specific scenario with the Default French (Canadian) media set.

When offering customers a chance to reschedule a callback in 10-minute increments, the number 90 was spoken twice. We have updated the audio file and logic behind the prompts to ensure that all options are spoken properly.