What is the Report Writer?

The Report Writer is responsible for writing data for each tracked interaction in a Callback solution to a historical database for reporting and analysis.

The Report Writer is a required application always installed on each Core Instance server in a Callback solution.

Architecture Overview

Details on each connection point:

1. Queue Manager will write historical interaction data to a text file. The Report Writer will read these files
2. The Report Writer will write the historical interaction data to the historical database.
3. The Report Writer will use the VHQMWS web service to retrieve configuration information during startup.
4. The VHQMWS web service will retrieve configuration data from the configuration data base.