Configuration UI Architecture
What is the Configuration UI?
The Configuration UI is where users go to change various configuration settings in the Callback Solution. Examples of configuration settings:
- Operation modes
- Menu options presented to callers
- How to announce EWT
- How to calculate EWT
The Configuration UI is a required application always installed on each Management Instance server in a Callback solution.
Architecture Overview
Details on each connection point:
- The Configuration UI sends calls the Configuration Translation API when a settings is changed in the UI.
- The Configuration Translation API passes the notification of change to the Message Bus
- The Message Bus sends to change to Queue Manager.
- The Configuration Translation API calls the VHQMS web service a the change is submitted.
- The VHQMWS web service updates the new configuration setting to the Configuration data base.
