What is the Message Bus?

The Message Bus is responsible for sending select message types from web services to Queue Manager. Types of message include:

• ALL Platform Toolkit API messages
• Configuration changes from the Configuration UI

The Message Bus is a required application always installed on each Management Instance server in a Callback solution.

Architecture Overview

Details on each connection point:

1. The VHQMWS web service will send configuration changes made through the Configuration API to the Message Bus.
2. The Message Bus will send the configuration changes and Platform Tool Kit API (PTK) messages to Queue Manager.
3. The PTK sends messages in order progress inbound and outbound call flows on the voice channel or digital callback interactions to the Message Bus.
4. The Message Bus will leverage the configuration database to data to PTK to help progress voice and digital interactions.