What is the Platform Tool Kit?

The Platform Tool Kit (PTK) is a SOAP based API that allows the creation of interactions in Callback solutions. Functions with in PTK include:

• Registering ASAP and scheduled callbacks
• Transferring call states

Typical applications that leverage PTK:

• VXML Interaction Server (VIS)
• Agent Assist
• Websites or Mobile Applications

The PTK is a required application always installed on each Management Instance server in a Callback solution.

Architecture Overview

Details on each connection point:

1. Clients websites and mobile applications will leverage the CBaaS cloud service to submit requests to into a Callback solution.
2. CBaaS, VIS, and Agent Assist will submit PTK methods into the Callback solution by calling the PTK API.
3. The PTK will pass messages into Message Bus for processing.
4. The Message Bus will submit the messages to Queue Manager for processing.