What is the Operation Mode Server?

The Operation Mode Server is responsible for monitoring the Callback solution to ensure operation modes are changed. It "sees" when an operation mode should change based when one or more of these conditions occur:

• Manual operation mode changes Configuration
• Scheduled operation modes
• Holiday operation mode

The Operation Mode Server is a required application always installed on each Core Instance server in a Callback solution.

Architecture Overview

Details on each connection point:

1. Operation Mode Server, on a configurable interval, will check the VHT_Config database to see when operation modes are changed by a user in Configuration, changed due to a scheduled operation mode, and changed due to a holiday operation mode
2. Queue Manager, on a configurable interval, will ask the Operation Mode Server for the the current operation mode for each queue. Queue Manager will change the operation mode for queues in the Callback solution if Operation Mode Server returns a new active operation mode.