Upgrading VIS

Use the following steps to upgrade your VoiceXML Interaction Server (VIS) installation.

Prepare to upgrade

  • Download the new VIS.war file and stage a copy on each VIS server
  • Back up the Apache Tomcat Directory at the following location:
Windows ServerRHEL/CENTOS
\\Program Files\Apache Software Foundation\Tomcat/export/home/tomcat
  • Stop the Apache Tomcat service
  • Delete the current VIS.war file and VIS folder located in the Apache/Tomcat/webapps folder:

example webapps folder

example webapps folder

  • Delete all contents of the Tomcat/work/catalina/locahost folder. This folder contains Tomcat cache, so it is not necessary to back up these files beforehand.

example localhost folder

example localhost folder

Install the new version

  • Place the new VIS.war file into the webapps folder. Ensure the VIS.war file has the same name as the file being replaced.
  • Start the Apache Tomcat service

Verify the installation

  • Open the new Catalina log in the Tomcat/logs folder. Search for "Creating Toolkit Stub Version" to ensure the new version is reflected:
INFO|2020/10/23|14:56:34|p=PlatformSupport_AVP|s=A4B7AD8A583727EA4F26E30AB95BC6B0> Creating Toolkit Stub Version 6.9.0