(6.9 - 7.1) Changing VIS log level (Apache Tomcat)

Log messages will be written to the log of the current Web server (Apache Tomcat log file located at Tomcat 6.0\logs\Tomcat6_stdout.YYYY-MM-DD.log (for Tomcat 7, substitute 7 for 6)).

The VXML Interaction Server provides the following levels of logging.

Log LevelInformation Written to the Log
ERRORErrors
WARNErrors and warnings
INFO (default)Errors , warnings and informational output
DEBUGLow level trace information

Temporary Change

To change the log level for a short time (for example, when troubleshooting), perform the following steps in a Web browser:

  1. On the server where the VXML Interaction Server is installed, navigate to http://server:port/warfile/-/logging. The Current Log Level page is displayed.

  2. Select the desired log level in the New Level field and click Set.

  3. Change the level back when you are finished.

Note: The log level returns to the default setting when you restart the server or update the VXML Interaction Server application.

Permanent Change

To change the level of detail in the logs permanently in Tomcat systems, perform the following steps in the Java Options:

  1. On the Server where the VXML Interaction Server is installed, open the Tomcat6w.exe file, usually found at C:\Program Files\Apache Software Foundation\Tomcat 6.0\bin. The Properties window is displayed. (For Tomcat 7, substitute 7 for 6.)

  2. In the Java Options section, add the -Dorg.eclipse.vtp.loglevel=log_level. Valid values for log_level are ERROR, WARN, INFO, and DEBUG.

  3. Click OK or Apply.

  4. Restart Apache Tomcat.