Media server latency
Some latency may occur when playing voice files from an external media server. This will affect the VXML Interaction Server in different ways, depending on whether the response is received within the voice browser's timeout setting.
- If the latency is less than the browser timeout setting, the customer will experience a period of silence intermittently during the call flow when the latency occurs. Prompts will not be skipped and will still play in order.
- If the latency is greater than the browser timeout setting, the customer will hear silence for the duration of the latency issue. The prompts which would normally have been played during this period will be skipped. VIS will continue to play the rest of the prompts after the latency issue is resolved.
There is no media server failover during either scenario. A failover is only triggered if the initial connection cannot be made to the media server.