Access Conversation History

Clicking New Chat saves a current interaction to the history sidebar and clears the main interface.

Retention and Expiration Limits:

  • Active conversations can be freely edited and built upon for 15 days post-creation.

  • After 15 days, the chat enters a compliance-locked, read-only state and moves to an "Older than 15 Days" sidebar section.

  • Total history is capped at 100 conversations or a maximum timeline of 365 days, after which historical logs are permanently deleted. Users can also manually delete threads at any point to clear clutter or remove sensitive data.

  1. To access your Conversation History, click History.
    Accessing a chat history
    A collapsible side panel opens to the left that provides immediate access to the Chat History and past search items.

    Chat History side panel

  2. To open a conversation thread, click it.
    The conversation thread is opened and you can continue interacting with your agent.