Ask questions

Learn how to ask business questions using conversational language with Insights Assistant

Upon navigating to the Insights Assistant home screen, you are presented with a clean dashboard containing a central dialog box text line.

Insights Assistant home screen

  1. Type your prompt, question, or request using conversational language into the Insights Assistant dialog field. Then, click the arrow to send your message.
    For example, "Why did complaints spike last month?"
  2. Medallia Insights Assistant ingests natural language, evaluates variables, and surfaces contextual summaries.
    For more information, see How Insights Assistant works.
    Insights Assistant thinking process
  3. Medallia Insights Assistant delivers traceable, enterprise-ready data as an answer:
    Example of an answer
Optionally, you can perform the following activities:

  • Continue interacting with your agent and performing complex multi-day investigations on the same thread.

  • Tracing the source data to validate the answer.

  • Start a new chat — By clicking New Chat, Medallia Insights Assistant saves the current interaction to the history sidebar and clears the main interface.

  • Provide feedback — You can rate the answer quality dynamically using a built-in feedback loop ("Is this answer useful? Yes/No")