Once MXO SSO is set up in MEC, MXO roles must be configured in MEC. MXO roles are treated as MEC permissions and are granted to users individually. To do so, follow these steps:

1. In Medallia Setup, go to Company > Users.

2. Find the desired user in the list. Select them and click Capabilities.

3. In the Capabilities screen, scroll down to the Member Capabilities section and search for Orchestration.

4. Select the necessary permissions and use the right arrow to assign them to the user. These Orchestration permissions map to MXO’s roles.

   Note: Orchestration Access is required to enable the Orchestration option in MEC Application Switcher.

5. Click Save to confirm your changes.