Medallia Ideas

Harnessing organizational intelligence for innovation and actionable change.

Medallia Ideas is a platform for leveraging the collective intelligence and creativity of an organization's members, and for fostering a culture of innovation and continuous improvement. It offers tools for idea submission, collaboration, and ensuring valuable employee contributions lead to actionable change. By targeting challenges to specific groups or a broad audience, it empowers people to contribute their insights based on feedback, expertise, interests, or experience. This fosters a culture where people feel valued and engaged as they witness their ideas being implemented, driving sustainable change for both the workforce and customers.

Key features

  • Challenges: A Challenge is a question or problem posed to a predefined user group or "crowd" to provide ideas.

  • Idea Submission: Users submit their responses to the challenge thereby fostering a diversity of idea and unexpected solutions to business problems.

  • Idea Collaboration: Creates a varied user experience through adoption and user engagement by providing in-product voting and a rating mechanism to surface the best ideas.

  • Moderator Workflows: Helps to maintain and engage the community by allowing moderators to edit, move, approve, and assign status labels to ideas.

  • Integrations (Slack and Teams): Makes it easy for workers to post ideas directly form their workflows through Slack and Teams.

  • Emails and Subscriptions: Increases awareness and availability of new challenges by sending emails to users to keep them up to date with the activity in the community.

  • Themes and Tag: Facilitates organized reporting and searchability by using sub categories and labels applied to ideas during submission.

  • Admin Reports: Helps to understand the health of the program via reports on user information, challenge statistics, and idea submission activity.

  • Ideas Blog: Engages and empowers users by showing their feedback in action. Blogs help inspire users with videos or news stories about the topics around which you are innovating.

  • Embedded Surveys: Provides a quick pulse by showing the results on the platform. Embedded surveys gather a snapshot of user opinions on a subject by polling them about important subjects.

  • Integrations (Jira): Simplifies actioning Medallia Ideas by sending ideas to Jira as tickets.

  • Gamification: Sparks engagement and participation, and rewards good behaviors for various activities within the platform such as posting, voting, and commenting.

  • Integrations (APIs): Build custom solutions using the content from your Ideas community.