Authorization service error caused by incompatible Ruby gem with SQL 2016
| Issue date | October 5, 2018 | |
| Observed behavior | Performing a VHT Callback®installation or upgrade to version 8.10.3 on Windows 2016 with SQL 2016 causes an authorization service error. The Launchpad cannot be accessed, and the following Authorization Service statement is logged: | |
| Products and versions affected | Virtual Hold Callback version 8.10.3 | |
| Components affected | Authorization Service | |
| Applications affected | VHT Callback application | |
| Severity | Major | |
| Root cause | The Ruby install package contains the activerecord-sqlserver-adapter gem version 3.2.13, and SQL 2016 requires activerecord-sqlserver-adapter gem version 3.2.18. | |
| Resolution | Upgrade to Callback version 8.10.4 OR 8.11.0. | |
| Expected availability |
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| Workarounds | None. | |
| Defects related to this issue | 160692302 | Authorization service error with SQL 2016 |
