English (North America) Call Center - High Accuracy
|
Model ID |
eng-us:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-xa-7.5.0-1.x86_64.rpm |
|
Version |
7.5.0-1 |
|
Last Updated |
July 2023 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID, OOV |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.5+ |
|
Release Notes |
*** |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-xa-7.2.0-1.x86_64.rpm |
|
Version |
7.2.0-1 |
|
Last Updated |
April 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes | |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-xa-7.1.1-1.x86_64.rpm |
|
Version |
7.1.1-1 |
|
Last Updated |
March 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes | |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-xa-7.0.0-1.x86_64.rpm |
|
Version |
7.0.0-1 |
|
Last Updated |
January 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance. The eng-us:callcenter-xa model has deprecated eng1:callcenter-xa, and is now the default when not otherwise specified. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
English (North America) Call Center - High Accuracy
|
Model ID |
eng1:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng1_callcenter-xa-7.1.0-1.x86_64.rpm |
|
Version |
7.1.0-1 |
|
Last Updated |
January 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North American |
|
Acoustic Model |
eng1 |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
Improved accuracy with a slight decrease in performance. This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter-xa model. The eng-us:callcenter-xa model has deprecated the eng1:callcenter-xa model and is recommended for all uses. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng1:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng1_callcenter-xa-7.1.0-1.x86_64.rpm |
|
Version |
7.1.0-1 |
|
Last Updated |
January 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North American |
|
Acoustic Model |
eng1 |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
Improved accuracy with a slight decrease in performance. This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter-xa model. The eng-us:callcenter-xa model has deprecated the eng1:callcenter-xa model and is recommended for all uses. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng1:callcenter-xa |
|---|---|
|
Package Name |
voci-langpack-eng1_callcenter-xa-7.0.0-1.x86_64.rpm |
|
Version |
7.0.0-1 |
|
Last Updated |
May 2020 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North American |
|
Acoustic Model |
eng1 |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
*** |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
