Lessonly

Integrating Lessonly with Medallia Agent Connect enables Team Leaders to link learning and development content from Lessonly directly in Agent Connect 1:1 sessions. Team Members and Team Leaders can discuss metrics, identify opportunities to improve, create a development plan, and easily select relevant Lessonly content to supplement coaching sessions.

The integration enables agents to improve their knowledge and skills quickly and easily, making coaching sessions more efficient and effective.

For more information about Agent Connect 1:1s, see 1:1 Meeting Management. For more information about Lessonly, visit the Lessonly website.

Integrating Lessonly with Agent Connect

Note: You must be using Agent Connect 1:1s to complete the Lessonly integration. You must also have a Lessonly subscription to complete the integration and open Lessonly content.

On the Agent Connect Settings screen, click Integrations.
On the Integrations screen, click Connect Lessonly.
In the Connect with Lessonly dialog, enter your Lessonly Subdomain and Lessonly API Key, and then click Connect.
In the dropdown field, select one of the following visibility permissions for Lessonly content, and then click Update:
- Public Only — Only lessons set as publicly available appear in Agent Connect.
- Public and Private — Both public and private lessons appear in Agent Connect.

Using Lessonly with 1:1s

After the integration is complete, you can add Lessonly content to 1:1s.

Note: It is possible to add Lessonly content to a 1:1 session with a Team Member who does not have permission to access that content inside of Lessonly.

Click Add New in the Lessons section of any 1:1 session to search for Lessonly content , and then click one or more lessons to add them to the session.

example of adding a lesson through agent connect

Added content is available to the Team Member and Team Lead directly in the session. Click a Lessonly tile to open that content.