Description

Medallia Text Analytics Reporting provides a comprehensive way to analyze and visualize unstructured text feedback from customers and employees. It transforms raw text data into actionable insights by applying AI-driven sentiment analysis, topic classification, and trend detection—all accessible through interactive reports and dashboards.

Business Impact

Capitalized Customer Equity: By isolating the qualitative drivers of sentiment, the platform enables the execution of precision retention strategies that directly increase Customer Lifetime Value (CLV) and stabilize long-term revenue streams.

Strategic Revenue Protection: The integration of AI-driven trend detection serves as an early-warning system, allowing leadership to mitigate churn risk and neutralize competitive threats before they manifest in financial reporting.

Operational Alpha & Efficiency: Automated topic classification eliminates manual overhead and identifies high-impact product and service refinements, ensuring that R&D and operational expenditures are directed toward the highest ROI opportunities.

Whats Included

Comprehensive set of TA reports that help uncover insights through various lenses of Topics and Themes

Pre/Post-Install Steps

PRE INSTALLATION

- Multi-select filters are enabled.

- Basis parser is being used.

- MAX Reporting is enabled.

POST INSTALLATION

- TA Main Score k-field can be mapped to existing fields in the target instance but it is not required.

Effort Size

M

Available Pre-Configured Translations

Reporting

English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese

Reporting Roles

1

Insights