Glossary
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Glossary Contents
A - B
C
D - M
Data Protection Act (DPA)
Deny-list
Dialog
Diarization
Digital Experience Score (DXS)
Direct feedback
Employee experience (EX)
Engagement rate
Engagement score
Experience data record (EDR)
First call/contact resolution (FCR)
General Availability (GA)
General Data Protection Regulation (GDPR)
HIPAA
Identity provider (IdP)
Inbound SSO
Indirect feedback
JSON
Key performance indicator (KPI)
Likely to recommend (LTR)
Live chat
Mutli-factor authentication (MFA)
Multichannel
N - R
S
T - Z
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Last updated: November 15, 2024