Glossary
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Glossary Contents
D - M
Data Protection Act (DPA)
Deny-list
Dialog
Diarization
Digital Experience Score (DXS)
Direct feedback
Employee experience (EX)
Engagement rate
Engagement score
First call/contact resolution (FCR)
General Data Protection Regulation (GDPR)
HIPAA
Identity provider (IdP)
Inbound SSO
Indirect feedback
JSON
Key performance indicator (KPI)
Likely to recommend (LTR)
Live chat
Mutli-factor authentication (MFA)
Multichannel
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Last updated: February 13, 2024