System requirements

Digital for Web requirements

• Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. Survey management is not supported in Internet Explorer.

Survey-taking requirements

• Desktop browsers

  • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

  • Microsoft Windows 10 for Microsoft Internet Explorer 11: latest available consumer build.

  • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

• Mobile browsers

  • Google Chrome: latest version

  • Android: latest version

  • Safari for iOS: latest version

• Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
• ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

  • Microsoft Windows: Mozilla Firefox + NVDA; Google Chrome + JAWS; and Internet Explorer 11 + Jaws

  • Apple MacOS: Safari + Voice Over

  • Android: Google Chrome + TapTalk

  • iOS: Safari + Voice Over

  • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.