Medallia for Salesforce 1.29 release notes

Released starting 1 February 2021

Medallia recommends that Customers upgrade to this release of Medallia for Salesforce to take advantage of enhancements and bug resolutions.

Customers with versions prior to 1.29 may log a Support case or contact their Medallia Services partner to obtain an upgrade URL or request a push upgrade.

Release highlights

  • Updated the title for the NPS Lightning component to be consistent across both Lightning and Classic interfaces.

  • Salesforce administrators can now reparent survey responses to a different contact after the Response records are created by Medallia Experience Cloud.

  • Updated data model and process builder to now view a list of non respondent contacts, allowing Salesforce users to identify potential silent detractors.

  • Improved error handling for Invitations batched for submission to Medallia Experience Cloud.

  • Compatibility with orgs that have fields on the Account and Contact object encrypted at rest

  • The length of the Contact_Firstname_c and Contact_Lastname_c fields has been extended to 80 characters.