Intercept survey

Company > Profile > Intercept Survey

General intercept survey is an in-product survey that allows Medallia to capture the user experience for a given company. It opens automatically at periodic intervals during a time users are in Experience Cloud.

General Intercept survey.

When active, every user logging into Experience Cloud has the opportunity to take the General intercept survey. Configuration settings on this page can optimize how frequently users are eligible to receive an invitation. For a complete guide on turning on End-user feedback, see End-user feedback.

Properties

Enabled
Activates the survey and makes it available to users.
Use Invite And Complete Quarantine Only

Enables use of the InviteQuarantineTime property. Leave this property checked.

Complete Quarantine Time
Minimum days since the last completed survey before a user sees another invitation; default is 180 days.
Invite Quarantine Time
Minimum days between survey invitations to the same user; default is 90 days. If users ignore the invitation, or when they start but do not complete the survey, they do not see another invitation until this many days have passed.
Min Logins
Minimum count of logins an account must have to be eligible for interception; default is 10.