Topic Investigator Header

The header highlights important information about the topic, including:

• Topic Name (Bathroom Experience in this example) and its average score.
  Note: NPS may appear instead of the average score.
• Percentage of records that mention the selected topic in a positive way, out of all the records that mention the selected topics (21.4% in this example). 2156 Guests represents the number of records that contain one or more sentences that mention the selected topic in a positive way.
• Average score for the subset of records that mention the selected topic in a negative way.

The default score used by the Topic Investigator header is same as the MainScoreField on the Company > Profile > Company Settings screen. If needed, you can change the default score used by the header by opening the Reporting > Text Processing > Topic Investigator screen and changing the Header score field:

Sentiment Subtopics Table

Sentiment Score Chart

This chart shows the NPS for the surveys tagged by this topic over time, broken out by positive and negative sentiment.

Sentiment Volume Chart

Sentiment Distribution Chart

This chart shows the distribution of sentiment for the selected topic over time.

The actual volume of comments that are used to calculate percentage distributions might vary, depending on how sentiment is configured (such as whether multiple positive mentions of a topic from the same comment are counted multiple times versus only once for positive sentiment).

Comments

This report displays up to 100 of the most recent comments for the selected topic. Comments can be filtered by sentiment by selecting one of the sentiment facial expression buttons.

You can give users permission to edit the sentiment of individual sentences (as highlighted in the image above). For more information about editing sentiment, see Sentiment overrides (opt-in feature).

Properties on the Topic Investigator screen

These properties apply to Topic Investigator reports with sentiment (TI2). The screen does not affect the Topic Investigator report without sentiment (TI1).

Header score field

Score field to use for the Topic Investigator header. By default, the report uses whatever is specified in the Main Score property on the Company > Profile > Company Settings screen. For most instances, the default value remains unchanged.

Maximum rows

The maximum number of rows to export in Excel format. The default number is 50,000. When setting this value, consider how long users are willing to wait for the file to download. Downloading an Excel file with 50,000 rows usually takes 5–10 minutes.

Export fields

Fields to include in the Excel export.

Enumerated alternative sets format

The values to export for enumerated alternative sets. Select from the following options:

• Numeric or name — This is the recommended format, which exports the numeric value of the alternative set. When there is no numeric value, the system exports the name instead.
• Name — Exports the name of the alternative set.
• Sequence number — Exports the sequence number of the alternative set.
• Numeric — Exports the numeric value of the alternative set. When there is no numeric value, the value is set to null.
• Numeric or sequence number — Exports the numeric value of the alternative set. When there is no numeric value, the sequence number is exported.

Field name format

The format of the field name. Select from the following options:

• Name — The field name. This is the backwards-compatible, default option.
• Name (in Survey for Questions) — The field name, except for Q-fields, which use the In Survey value instead.
• Client Identifier — The company ID for the field.
• Export Label (Client Identifier if not set) — The export label for the field. If this does not exist, the Client Identifier is used.

Date format

The date format pattern to use for DATE fields (such as yyyy-MM-dd).

Datetime format

The date format pattern to use for DATETIME fields (such as yyyy-MM-dd HH:mm:ss.