Medallia Experience Cloud 2026 H2 1.1 (e698-SP-1) release notes

Released starting 2 September 2026

For software requirements for Web and Mobile users, and for survey takers, see System Requirements.

Notices

Changes that affect functionality.

Query API field deprecated

Restriction: Beginning in the H2 1.1 release, the programRecordSchemas field in the Query API is deprecated and will be removed in a future release. This field is not compatible with Enhanced Experience Programs (EP 2.0) and can return outdated program schema information. API consumers should migrate to the programs field, which provides reliable, up-to-date program data. The deprecation is surfaced through GraphQL schema introspection, so it is visible in API explorers and clients. For information, see Transition from programRecordSchemas to programs.

Sign-in by username & password is blocked by default

Restriction:

Beginning with the 2026 H1 release, all new accounts are blocked from using the login form (username & password) to sign in; existing accounts are not restricted. This restriction can be turned-off for an account manually by an administrator, or automatically via import specification or API option.

After January 2027, use of the login form — even for existing accounts — will require multi-factor authentication (MFA). Clients wishing to opt out of the MFA enforcement must engage their Medallia Sales contact to execute an "Insecure User Access" addendum to your software agreement. Please do so before January 2027 to ensure no impact on your program.

Additionally and beginning with this release, all new and existing accounts with a role that includes the Do Anything permission require either single sign-on (SSO) or MFA.

Abnormal email delivery

Warning: When Medallia, Inc. detects abnormal email delivery (such as, a spike in bounces or excessive send-volume), the responsible Medallia Experience Cloud tenant is restricted from sending any emails until the issue is resolved.

Updated 30 July, 2026.

Email feed deprecation

Restriction: As of the Winter 2025 release, the ability to set up Email feeds is deprecated. Customers that had Email feeds prior to Winter 2025 may continue to use those exports, and they will also still be able to set up new ones. If you require the use of Email feeds, submit a Feature activation request so that teams can validate the use of this now-deprecated feature.

JQuery support in Surveys deprecation

Warning: Support for jQuery in Surveys is deprecated and will removed in the future. Surveys currently using jQuery selectors like $(dom-selector).action() may not function correctly and could cause custom HTML to render improperly. jQuery is not available in instances not already using it.

Resolved issues

Admin Suite

  • Fixed the Activate Topic (Topic Builder) publishing dialog so the Gen AI badge appears only on referenced topics that are actually AI-generated, instead of on every row in Topics referenced in rules.

Reporting

  • The Segment Distribution Snapshot module now continues to display correctly after you change the calculation on a Distribution visualization.

  • The Hide Empty control in the Scores Snapshot table now hides rows that have no data or fall below the configured minimum sample size, including when the table is broken out by segments.

  • Date pickers in Reports now display in the user's configured locale instead of falling back to a default due to missing locale files.

  • The Scores Snapshot module now has an option to hide empty columns when configuring segments.

  • Pivot Table exports to excel now complete correctly for the high cardinality row fields, previously these exports failed with an error.

Text Analytics

  • Page loads for accounts with large Text Analytics topic pools are now significantly faster.