Update contact center metrics
put
https://{api-gateway-hostname}
/v2/callback/contactCenter/metrics
platformType
stringThe platform type for which to submit metrics.
Allowed values:
amazonConnectavayaciscofive9genesysCloudgenesysEngagegladlyniceCxOnetalkdesktwiliowebexCCwebexCCE
An object containing data, an array of contact center queue or skill group metrics.
data
array[object]metrics
objectqueueId
stringThe contact center queue or skill group ID.
timestamp
stringThe ISO-8601/RFC-3339-formatted UTC timestamp at which the metrics were last updated.
Responses
204
400
401
500
The metrics were successfully persisted
:
:
:
curl --request PUT \--url 'https://api.getmindful.com/v2/callback/contactCenter/metrics?platformType=amazonConnect' \--header 'Authorization: Bearer 123' \--header 'Content-Type: application/json' \--data '{"data": [{"metrics": {"availableAgentCount": 0,"averageAbandonRate": 0,"averageAnswerTime": 0,"averageHandleTime": 0,"estimatedWaitTime": 0,"estimatedWaitTimeHigh": 0,"loggedInAgentCount": 0,"longestCallWaiting": 0,"queuedCallsCount": 0},"queueId": "string","timestamp": "string"}]}'
