Retrieve current contact center metrics for a specific queue

get
https://{api-gateway-hostname}
/v2/callback/contactCenter/metrics/{queueId}
queueId
string
required

The contact center queue or skill group ID.

platformType
string
required

The platform type for which to retrieve metrics.

Allowed values:
amazonConnectavayaciscofive9genesysCloudgenesysEngagegladlyniceCxOnetalkdesktwiliowebexCCwebexCCE

For a 200 response code, the response body is an object containing data, an object with the current metrics for a contact center queue or skill group.

responses
/
200
data
object
metrics
object
timestamp
string

The ISO-8601/RFC-3339-formatted UTC timestamp at which the metrics were last updated.

Auth
:
Server Variables
:
Parameters
:
:
curl --request GET \
--url 'https://api.getmindful.com/v2/callback/contactCenter/metrics/queueId?platformType=amazonConnect' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer 123'
Response Example
1
{
2
"data": {
3
"metrics": {
4
"availableAgentCount": 0,
5
"averageAbandonRate": 0,
6
"averageAnswerTime": 0,
7
"averageHandleTime": 0,
8
"estimatedWaitTime": 0,
9
"estimatedWaitTimeHigh": 0,
10
"loggedInAgentCount": 0,
11
"longestCallWaiting": 0,
12
"queuedCallsCount": 0
13
},
14
"timestamp": "string"
15
}
16
}