home

Mindful

Medallia Experience CloudMedallia DigitalMedallia Agile ResearchDigital Experience AnalyticsMedallia VideoAgent ConnectMedallia Experience OrchestrationMindfulMedallia IdeasVociSense360Medallia CompanyGlossary
Medallia Experience CloudMedallia DigitalMedallia Agile ResearchDigital Experience AnalyticsMedallia VideoAgent ConnectMedallia Experience OrchestrationMindfulMedallia IdeasVociSense360Medallia CompanyGlossary

Show Contents

thumbnailMindful

Mindful API v2

Retrieve historical aggregated callback outcome metrics by interval

get
https://{api-gateway-hostname}
/v2/callback/historical/metrics/intervals

Request

Query Parameters

callTargetId
string

Identifies which Call Target(s) to query (as a single value or a comma-separated list).

firstPartyCalled
string

Determines whether to include requests for Agent First or Customer First callbacks.

Allowed values:
agentcustomer
sourceType
string

Determines whether to include callback requests that came via phone or widget.

Allowed values:
digitalvoice
type
string

Determines whether to include callback requests registered as ASAP or scheduled.

Allowed values:
asapscheduled
interval
string
required

The time interval by which to aggregate metrics. The selected interval determines the maximum time span that can be queried: 15m = 3 days, 1h = 7 days, 1d = 30 days, 1W = 180 days (6 months), 1M = 730 days (2 years), 1Y = no restriction.

Allowed values:
15m1h1d1W1M1Y
timeBegin
string<date-time>
required

A timestamp (YYYY-MM-DD or YYYY-MM-DDTHH:MM:SSZ) determining the time from which metrics should be aggregated (inclusive).

timeEnd
string<date-time>
required

A timestamp (YYYY-MM-DD or YYYY-MM-DDTHH:MM:SSZ) determining the time up to which metrics should be aggregated (exclusive).

Responses

For a 200 response code, the response body is an object containing data, an array of Callback offer metrics by interval.

Body

responses
/
200
data
array[object]
intervalBegin
string<date-time>

The end timestamp of a given interval for which metrics are aggregated, exclusive. This should match the intervalBegin for the next chronological interval.

intervalEnd
string<date-time>

The beginning timestamp of a given interval for which metrics are calculated, inclusive.

partialInterval
boolean

Whether an aggregated interval only includes values calculated over part of the entire interval, caused by the requested start/end dates falling between an interval's start and end.

outcomes
object
performance
object
totalCallbacks
integer

The total number of callbacks over the selected date range.

Auth
:
Server Variables
:
Parameters
:
:
:
:
:
:
:
curl --request GET \
  --url 'https://api.getmindful.com/v2/callback/historical/metrics/intervals?interval=15m' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer 123'
Response Example
1
{
2
  "data": [
3
    {
4
      "intervalBegin": "2019-08-24T14:15:22Z",
5
      "intervalEnd": "2019-08-24T14:15:22Z",
6
      "partialInterval": true,
7
      "outcomes": {
8
        "totalAbandoned": 0,
9
        "totalCallbackASAP": 0,
10
        "totalCallbackScheduled": 0,
11
        "totalCanceled": 0,
12
        "totalFailure": 0,
13
        "totalSuccessful": 0,
14
        "totalUnavailable": 0
15
      },
16
      "performance": {
17
        "averageCallbackTime": 0,
18
        "averageCustomerWaitTime": 0,
19
        "averageEstimatedCallbackTime": 0,
20
        "averagePunctuality": 0,
21
        "averageTalkTime": 0,
22
        "maxCallbackTime": 0,
23
        "maxCustomerWaitTime": 0,
24
        "maxEstimatedCallbackTime": 0,
25
        "maxTalkTime": 0,
26
        "rcsl": {
27
          "totalAbove60": 0,
28
          "totalBelow30": 0,
29
          "totalBetween31_60": 0
30
        },
31
        "retries": {
32
          "'1'": {
33
            "totalAbandoned": 0,
34
            "totalCanceled": 0,
35
            "totalFailure": 0,
36
            "totalSuccessful": 0,
37
            "totalUnavailable": 0
38
          },
39
          "'2'": {
40
            "totalAbandoned": 0,
41
            "totalCanceled": 0,
42
            "totalFailure": 0,
43
            "totalSuccessful": 0,
44
            "totalUnavailable": 0
45
          },
46
          "'3'": {
47
            "totalAbandoned": 0,
48
            "totalCanceled": 0,
49
            "totalFailure": 0,
50
            "totalSuccessful": 0,
51
            "totalUnavailable": 0
52
          },
53
          "'4'": {
54
            "totalAbandoned": 0,
55
            "totalCanceled": 0,
56
            "totalFailure": 0,
57
            "totalSuccessful": 0,
58
            "totalUnavailable": 0
59
          },
60
          "'5'": {
61
            "totalAbandoned": 0,
62
            "totalCanceled": 0,
63
            "totalFailure": 0,
64
            "totalSuccessful": 0,
65
            "totalUnavailable": 0
66
          },
67
          "over5": {
68
            "totalAbandoned": 0,
69
            "totalCanceled": 0,
70
            "totalFailure": 0,
71
            "totalSuccessful": 0,
72
            "totalUnavailable": 0
73
          },
74
          "totalCallbacksWithRetries": 0,
75
          "totalRetryAttempts": 0
76
        },
77
        "totalRepeatCustomers": 0,
78
        "totalUniqueCustomers": 0
79
      },
80
      "totalCallbacks": 0
81
    }
82
  ]
83
}

Explore Medallia Documentation

Medallia Experience Cloud

Medallia Digital

Medallia Agile Research

Digital Experience Analytics

Medallia Video

Agent Connect

Medallia Experience Orchestration

Mindful

Medallia Ideas

Voci

Sense360

Medallia Company

Glossary

Medallia Concierge

Medallia Developer Portal

logo

Company

Knowledge Center

Legal

About Medallia

Developer Portal

Privacy Policy

Contact Support

Trust

Copyright © 2025 Medallia, Inc. All rights reserved.
Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. All other trademarks are the property of their respective owners.