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Medallia Experience Cloud Medallia Digital Medallia Agile Research Digital Experience Analytics Medallia Video Agent Connect Medallia Experience Orchestration Mindful Medallia Ideas Voci Sense360 Medallia Company Glossary

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mindful Contents

API

Welcome to the Mindful developer experience!

Mindful API

Authentication

Mindful API v2

Retrieve all Call Targets

Create a new Call Target

Retrieve call target details

Update a Call Target

Delete a Call Target

Invoke a call answer

Retrieve callback offer decision attributes

Retrieve contact center queues

Submit contact center queues

Delete a contact center queue

Retrieve current contact center metrics

Update contact center metrics

Retrieve current contact center metrics for a specific queue

Retrieve historical aggregated callback offer metrics

Retrieve historical aggregated callback offer metrics by interval

Retrieve historical aggregated callback outcome metrics

Retrieve historical aggregated callback outcome metrics by interval

Retrieve real-time Call Target statistics

Retrieve real-time Call Target statistics (all Call Targets)

Retrieve historical call data

Mindful API v1

shouldOffer decision logic

Usage limits

Datastore API

Scheduler API

Webhooks

Mindful Platform

Mindful Feedback

On-Premise solutions

Training library

Integrations

Retrieve current contact center metrics

get

https://{api-gateway-hostname}

/v2/callback/contactCenter/metrics

Request

Security: OAuth 2.0

Query Parameters

platformType

string

required

The platform type for which to retrieve metrics.

Allowed values:

amazonConnectavayaciscofive9genesysCloudgenesysEngagegladlyniceCxOnetalkdesktwiliowebexCCwebexCCE

Responses

200

400

401

500

For a 200 response code, the response body is an object containing data, an array of contact center or skill group metrics.

Body

responses

/

200

data

array[object]

metrics

object

timestamp

string

The ISO-8601/RFC-3339-formatted UTC timestamp at which the metrics were last updated.

Auth

:

Server Variables

:

Parameters

:

curl --request GET \
  --url 'https://api.getmindful.com/v2/callback/contactCenter/metrics?platformType=amazonConnect' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer 123'

Response Example

1
{
2
  "data": [
3
    {
4
      "metrics": {
5
        "availableAgentCount": 0,
6
        "averageAbandonRate": 0,
7
        "averageAnswerTime": 0,
8
        "averageHandleTime": 0,
9
        "estimatedWaitTime": 0,
10
        "estimatedWaitTimeHigh": 0,
11
        "loggedInAgentCount": 0,
12
        "longestCallWaiting": 0,
13
        "queuedCallsCount": 0
14
      },
15
      "timestamp": "string"
16
    }
17
  ]
18
}

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