Genesys Web Messenger flow
Understand the flow of data and actions between Mindful, Genesys, and a customer chat window.
Restriction: This feature or information is available to Medallia employees only and it is not to be shared outside the company.
Genesys Web Messenger integrates with Mindful Feedback to create survey interactions after a customer chats with an agent or chat bot. When troubleshooting Web Messenger interactions, the following flow diagram can help you to identify and isolate each step of the process.
To learn more about the Web Messenger integration, see Configuring web surveys after Genesys Web Messenger
