How to make someone a super admin in Mindful Feedback
Restriction: This feature or information is available to Medallia employees only and it is not to be shared outside the company.
Troubleshooting Scenario
A coworker is ready to help tackle Mindful Feedback Support cases, but they do not have the correct level of access to see all client organizations. This article will show you how to set someone up as a Super Admin in Mindful Feedback. Remember that Super Admins have the power to irreparably "break things," so use caution when adding Super Admins.
Troubleshooting Steps
- Determine which instance you would like to add the user to, such as US2, and open the Mindful Feedback UI for any organization within that instance.
- Go to Manage Users in the left navigation menu.
- Click the Add User button.
- In the New User modal window, enter the person's Name and Email in the corresponding fields.
- Enter the Agent ID. Use the first portion of the user's email address as their Agent ID.
- In the Permissions drop-down menu, select Super Admin.
- Click the Create New User button.
The added user will receive an email asking them to reset their password. The Mindful Feedback product team will also receive a notification that a Super Admin has been added. The notification will include the name of the person who added the user and the name of the Super Admin who was added.
