How to enable a custom data retention period for a Mindful Feedback client
Restriction: This feature or information is available to Medallia employees only and it is not to be shared outside the company.
Mindful Feedback allows clients the ability to determine a specific data retention period for their survey data. This can only be configured by a Super Admin. Follow the steps below to enable this feature for a client.
Quick access: Super-Admin Functions > Manage Customers > Your Customer
- Under the Super-Admin Functions menu, go to Manage Customers.
- Search for the customer for which you are enabling data retention.
- Under the Actions menu, select the Configure icon as shown below.
- Under Advanced Settings, scroll down to the Data Retention in Days field
- Enter the number of days that the client would like to retain the data. Any data older than this threshold will be permanently deleted
- Note that the minimum number of days is 7. If a number less than 7 is entered, then no data will be deleted.
- There is no limit to the number of days that can be entered for data retention.
- Data will be retained indefinitely if nothing is entered in the field.
- Click the Save button.
