How to manage Application Clients

Create and manage Application Clients in Platform Admin.

Restriction: This feature or information is available to Medallia employees only and it is not to be shared outside the company.

Application Clients contain the Client ID and Client Secret that clients use to obtain an OAuth token for the Mindful Callback API. Clients can generate Application Clients in the Mindful Callback UI, and Mindful Callback employees can create and manage them in Platform Admin.

Create an Application Client

Follow the steps below to add an Application Client:

  1. On the Application Clients page, select an organization.

    The Add Application Client button will not appear until an organization is selected.

  2. Click Add Application Client.

  3. Enter a name and description for the new client.

    image of the new application client page

  4. Click Save when finished.

  5. If needed, copy the Client ID and Client Secret that appear before moving on, and save these details somewhere outside of the Mindful Callback UI.

Important: After you leave this page, the Client Secret becomes obscured in the UI and you cannot access it. The Client ID will remain accessible.

Edit or delete an Application Client

Follow the steps below to manage an existing Application Client:

  1. On the Application Clients page, select an organization.

  2. To edit an Application Client, click the edit icon in the Actions column in the appropriate row.

  3. To delete a client, click the delete icon in the appropriate row.

    Important: Deleting an Application Client will affect anything that the Client ID and Client Secret are associated with.
image of application clients