Mindful for government November 2024 release notes

Released November 7, 2024

Read about the latest system updates, feature enhancements, and new features on the Mindful platform.
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Fixed issues

(MFD-968) Several issues related to the Executive Summary dashboard have been resolved.

The following issues have been addressed in this release:

  • Some visualizations on the Executive Summary dashboard were not filtered correctly.

  • NULL values could sometimes be included in the Not Reconnected tile.

  • In rare cases, a callback that failed to complete registration could be classified as a Registered Callback.

  • Duplicate records could appear for the same callback in some cases.

(MENG-1141) A missing text label has been added to the Call Detail report.

When using the phone number filter on the Call Detail page, the visual indicator for the filter was missing a text label. The label will now display "Phone #" followed by the filtered number.

(MENG-1081) An issue preventing outbound calls with Dynamic DNIS Mapping from being dialed in a specific scenario has been resolved.

If Dynamic DNIS Mapping was enabled, but no mapping rules were defined, outbound calls failed to dial, leaving them stuck in a "calling customer/agent" state.

(MENG-1045) An issue causing Mindful auto-generated emails not to be sent to some users has been resolved.

After a recent change to our email provider's handling of automated out-of-office replies, Mindful began blocking outbound emails to addresses that responded with an out-of-office reply. This update will address the issue and ensure that emails will continue in this scenario.