Mindful platform August 2024 release notes

Released August 1, 2024

Read about the latest system updates, feature enhancements, and new features on the Mindful platform.
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Release highlights

New endpoints are available in the Mindful API.

We've added three GET endpoints to provide more insight into your Call Targets' configuration and availability for callback requests:

  • GET /v2/callback/callTargets - Retrieve a list of all Call Targets.

  • GET /v2/callback/callTargets/{id} - Retrieve configuration details for the Call Target with the specified ID.

  • GET /v2/callback/callTargets/{id}/offerDecision - Retrieve the current callback offer decision attributes for the Call Target with the specified ID.

Complete API documentation will be available upon release.

Reporting Categories are now available on Insights dashboards.

The familiar Reporting Categories feature in Mindful reports is now available on all Insights dashboards except the Audit Log. Reporting Categories allow you to group Call Targets together to limit reporting data to specific groups. To learn more, see Reporting Categories.

Fixed issues

(MCB-3599) An issue causing the count of scheduled callbacks to be inflated in certain scenarios has been resolved.

Previously, when a scheduled callback was cancelled, or ended before the scheduled time, the count of scheduled callbacks would not decrease accordingly. Now, the count will accurately reflect the number of remaining scheduled callbacks in these scenarios.

(MENG-853) Unsupported characters will no longer be allowed in the Application Client Name field.

Application clients could not be created when special characters other than + = , . @ - were used in the Name field, but the field did not detect the unsupported characters or warn users. We have added validation to the field to ensure that only the allowed characters can be saved.

(MFD-861) The Mindful Take Rate metric on the Callback Usage dashboard will now accurately reflect the take rate.

Previously, Mindful Take Rate displayed 100% in all cases. We have updated the logic behind this metric to calculate an accurate rate.