Insights October 2024 release notes
Released October 28, 2024
- Visit our Known Issues page to keep up to date on current issues.
- Subscribe to our status page for up-to-the-minute notifications on planned maintenance and reported incidents (the status page for Government users can be found here).
Release highlights
Additional metrics have been added to the Callback Executive Summary page, in the Call Targets table.
These additions expand the Call Targets table with metrics that were available in the legacy environment of Mindful Callback.
The following columns have been added:
- Call Target ID
- Voice Callbacks
- Digital Callbacks
- Incomplete Registration
- Spoke To Agent
- Cancelled
- Abandoned
- Customer Unavailable
- Unknown or Failure
- Digital Cancellation
- Admin Cancellation
For definitions of all metrics in the table, see Callback executive summary after release.
The "Data as of" metric has been moved on all but one Insights pages.
Previously, the "Data as of" metric was displayed near the top of the page in its own full-sized container. It will now be displayed at the bottom of each page in a smaller container. The text has been updated to "Data refreshed as of", and the container includes options to download or refresh the data on the page.
