VH_GetVars app gateway failing in TIAL_ICM integrations
| Issue date | November 19, 2021 | |
| Observed behavior | An exception is thrown in TIAL ICM environments when using ECC Variables, causing App Gateway requests to fail. Exceptions thrown in logs. | |
| Products and versions affected | On-Premise Callback versions 9.0 - 9.2 | |
| Components affected | QueueManager | |
| Applications affected | On-Premise Callback | |
| Severity | Critical | |
| Root cause | A 64-bit pointer is being passed to a 32-bit TIAL application. This causes an invalid memory address and an Invalid Address exception. | |
| Resolution | Upgrade the version of On-Premise Callback | |
| Expected availability |
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| Workarounds | Do not use ECC variables. | |
| Defects related to this issue | #179323919 | TIAL_ICM 64bit memory address is passed to 32bit tial dll, causing exception. |
