(9.0+) Selecting a Queue for a new Segment
Add new segments to a queue without requiring a restart of the Callback system:
- Select an existing queue to contain the new segment.
- Add the segment details.
- Activate the segment in the system.
Selecting an Existing Queue to add the New Segment
- Navigate to Configuration > Queues > Add New Segment.
- Search for an existing queue by name or ID, or expand the search bar to show existing queues.
- Select the queue for the new segment.
- Add segments to this queue using:
- Add a New Segment (Incoming Application) and Create a New VRU Service (Aspect, Avaya, Cisco UCCE integrations)
OR
- Add a New Segment (Incoming Extension) (CIC, Genesys, Genesys PureConnect, Cisco UCCX integrations)
In order to add a segment:
- add it to an active queue.
- create a queue and activate it, then add the new segment.