(9.0+) Queues
New queues and segments are added in the Queues section of Configuration. Queues and segments can be modified and activated without requiring a restart of the VHT Callback® system.
Add New Queue
Duplicate, edit, and activate queues in Configuration after at least one queue has been added during Callback configuration.
Add New Segment
- Add a new segment (incoming application) for Aspect or TIAL_ICM environments.
- Add a new segment (incoming extension) for ALL environments.
- Create a new VRU service to associate to the queue
- Activate the new queues and segments for the changes to take effect
Pending Changes
Search for and activate pending changes.
Deleting a Queue
Deleting an existing queue.
Need to rename an existing queue in the interface?
Refer to Configuration > System Settings > Queue for more information.