(9.0+) Deleting Queues
The deleting of queues, and the included segments, must be performed through the SiteQueuesDesc table within the VHT_Config database of the Callback SQL Server.
Before deleting a queue:
- Ensure the queue is in a mode that prohibits the scheduling of more callbacks.
- Ensure there are no callbacks scheduled to use this queue in the future.
To delete a queue:
- Open the SiteQueuesDesc table within the VHT_Config database.
- Locate the record containing the queue to be deleted.
- Delete the record containing queue to be deleted.
- CallbackQueues, HoldingQueues, and SegmentVariables tables need to have queue deleted manually.
- AgentGroups table (if used) also needs to be checked to confirm queue was removed.
- Restart the current primary (high availability systems) or only (standalone systems) Core instance.
After deleting the queue, it will continue to be shown in Dashboards until you restart the VHT_Statistics service. Restarting the VHT_Statistics service will refresh the Dashboards display.