(9.0+) Deleting Queues

The deleting of queues, and the included segments, must be performed through the SiteQueuesDesc table within the VHT_Config database of the Callback SQL Server.

Before deleting a queue:

  • Ensure the queue is in a mode that prohibits the scheduling of more callbacks.
  • Ensure there are no callbacks scheduled to use this queue in the future.

To delete a queue:

  1. Open the SiteQueuesDesc table within the VHT_Config database.
  2. Locate the record containing the queue to be deleted.
  3. Delete the record containing queue to be deleted.
  4. CallbackQueues, HoldingQueues, and SegmentVariables tables need to have queue deleted manually.
  5. AgentGroups table (if used) also needs to be checked to confirm queue was removed.
  6. Restart the current primary (high availability systems) or only (standalone systems) Core instance.

After deleting the queue, it will continue to be shown in Dashboards until you restart the VHT_Statistics service. Restarting the VHT_Statistics service will refresh the Dashboards display.