(8.13+) Using the Launchpad

The Launchpad provides access to the following applications:

  • Dashboards
  • Reports
  • Configuration
  • System Management
  • Users
  • Licensing
  • Conversation Bridge
  • (9.5.4 and earlier) Hello!

Access to applications is based on user permissions, found in User Access Levels.

Logging in

  • Enter the URL in a web browser.
    • The default URL is http://hostname or IPaddress/Launchpad).
  • Enter a valid user name and password in the login window.
  • Select an icon to open the corresponding application.
    image of the launchpad

Missing an icon?

Check the User access levels and verify the user has the access level required to view the application.

The user menu, located in the upper right-hand corner of the screen, displays your user name.

Click the menu to:

  • Log out
  • View your profile
  • Access help
  • Switch sites

Profile

Use the profile menu option to:

  • Change your password
  • Update the Report Output Format

Access help

Click the Help menu option to view the Configuration user guide documentation.

Switch sites

To view another site:

  • Click the user menu in the upper right-hand corner.
  • Select Site: from the dropdown menu.
  • Select the site name from the list OR begin typing the site name.
  • Click the Switch Sites button.
Note: The site cannot be switched from the System Management application.

Navigating between applications

When in an application, navigate to another application by selecting the name of the application to be opened in the navigation bar or drop-down list at the top of any page.

Session Time Out

DescriptionValues
  • Configuration closes out if any panel is left open but not accessed by any user for a default time of 120 minutes.
  • This value should only be changed by an advanced user and must be identical.
  • If the settings are not identical, Configuration may lose its session and require a restart to function properly
Default: 120 minutes

The default location of the web.config file for Configuration is:

C:\Program Files\Virtual Hold Technology\VirtualHoldPub\EyeQ\web.config.

Change the session time out setting:

  • Open the web.config file
  • Search for SessionCacheTimeout (in appSettings):
  • Change the value parameter. <add key="SessionCacheTimeout" value=" 120 "/>
  • Search for sessionState:
  • Change the timeout parameter: <sessionState mode="InProc"

stateConnectionString="tcpip=127.0.0.1:42424"sqlConnectionString="data source=127.0.0.1; Trusted_Connection=yes" cookieless="false" timeout=" 120 "/>

Troubleshooting

"An error occurred with Authorization. Please log out and log back in. If this error persists, please contact your system Administrator" displays when Management Instances lose SQL connectivity.

Correct this issue on each Management Instance in the Callback system:

  • Stop the VHT Authorization Service.
  • Stop the VHT Statistics Service.
  • Open Task Manager and end all ruby.exe process in the Command Line.
  • Start the VHT Authorization Service.
  • Start the VHT Statistics Service.

Access denied error on Internet Explorer when using the desktop icon to log on to Launchpad.

Correct this issue:

  • Add the name of the server hosting Callback web apps to your list of trusted sites.
  • Refresh the page.

Pages previously bookmarked in EyeQueue are no longer accessible.

Bookmarked pages from EyeQueue no longer exist since moving to Configuration. Pages now direct to Launchpad.