Personalized experience for high-value customers

Agent Priority reserves an agent on the line prior to launching a callback to a customer. Using Agent Priority provides a personalized experience in a call center environment, and provides best-in-class service to high-value or high-touch clients.

A different customer experience

During a normal callback, customers wait briefly in queue until an agent answers their call. With Agent Priority, customers do not have to wait at all, and the agent is available as soon as their callback is launched.

Agents can also preview the caller data prior to being connected with the client. This allows the agent to prepare for the call before the client is connected.

Flexibility

Agent Priority can be configured for specific queues.

Configure Agent Priority in the Configuration application without a restart.