home

Mindful

Medallia Experience CloudMedallia DigitalMedallia Agile ResearchDigital Experience AnalyticsMedallia VideoAgent ConnectMedallia Experience OrchestrationMindfulMedallia IdeasVociSense360Medallia CompanyGlossary
Medallia Experience CloudMedallia DigitalMedallia Agile ResearchDigital Experience AnalyticsMedallia VideoAgent ConnectMedallia Experience OrchestrationMindfulMedallia IdeasVociSense360Medallia CompanyGlossary

thumbnail

Mindful

Mindful Contents

close
  • API

  • Mindful Platform

  • Mindful Feedback

  • expand_less

    On-Premise solutions

    • expand_less

      On-Premise Callback

      • expand_less

        User guides

        • expand_less

          Configuration UI

          • expand_less

            Segments

            • (9.0+) Avaya

  • Training library

  • Integrations

  1. Mindful
  2. arrow_right
  3. On-Premise solutions
  4. arrow_right
  5. On-Premise Callback
  6. arrow_right
  7. User guides
  8. arrow_right
  9. Configuration UI
  10. arrow_right
  11. Segments

list_altShow Contents

chevron_left

thumbnailMindful

Segments

chevron_right

(9.0+) Avaya

Configure Avaya to deliver calls to the IVR.

Destination Label for Routing to VIS

Requires restart

Description Settings
Entry DN for IVRPre-populated based on extension settings configured in Add a New Segment (Incoming Extension) or Add a New Segment (Incoming Application)

Last updated: November 19, 2024

chevron_leftchevron_right

Explore Medallia Documentation

Medallia Experience Cloud

Medallia Digital

Medallia Agile Research

Digital Experience Analytics

Medallia Video

Agent Connect

Medallia Experience Orchestration

Mindful

Medallia Ideas

Voci

Sense360

Medallia Company

Glossary

Medallia Concierge

Medallia Developer Portal

logo

Company

Knowledge Center

Legal

About Medallia

Developer Portal

Privacy Policy

Contact Support

Trust

Copyright © 2025 Medallia, Inc. All rights reserved.
Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. All other trademarks are the property of their respective owners.