(9.0+) Treatment Types by Integration

Treatment types are required in Configuration > Queues > Add a New Segment

Treatment types available will vary depending on integration type.

Learn more about Treatment Types in the first table in Add a New Segment (Incoming Extension) or Add a New Segment (Incoming Application).

Switch Name Type Name
TIALAspect 0 Normal Treatment
20 Platform ToolKit
TIALAvaya 0 Normal Treatment
1 Queueing Label
2 Under Threshold Queue
3 Holding Queue on Route
4 Holding Queue on Queued
11 VH Offer DN
12 UUI Treatment DN
14 Attach User Data on Route Request
20 Platform ToolKit
TIALICM 0 Normal Treatment
1 Queueing Label
20 Platform ToolKit
TIALGenesys 0 Normal Treatment
1 Queueing Label
2 Under Threshold Queue
3 Holding Queue on Route
4 Holding Queue on Queued
5 Genesys URS
11 VH Offer DN
12 UUI Treatment DN
13 Untreated #2
14 Attach User Data on Route Request
20 Platform ToolKit
TIALAvayaTSAPI 0 Normal Treatment
1 Queueing Label
2 Under Threshold Queue
3 Holding Queue on Route
4 Holding Queue on Queued
11 VH Offer DN
12 UUI Treatment DN
14 Attach User Data on Route Request
20 Platform ToolKit
NONE 20 Platform ToolKit