(9.0+) Treatment Types by Integration
Treatment types are required in Configuration > Queues > Add a New Segment
Treatment types available will vary depending on integration type.
Learn more about Treatment Types in the first table in Add a New Segment (Incoming Extension) or Add a New Segment (Incoming Application).
Switch Name | Type | Name |
---|---|---|
TIALAspect | 0 | Normal Treatment |
20 | Platform ToolKit | |
TIALAvaya | 0 | Normal Treatment |
1 | Queueing Label | |
2 | Under Threshold Queue | |
3 | Holding Queue on Route | |
4 | Holding Queue on Queued | |
11 | VH Offer DN | |
12 | UUI Treatment DN | |
14 | Attach User Data on Route Request | |
20 | Platform ToolKit | |
TIALICM | 0 | Normal Treatment |
1 | Queueing Label | |
20 | Platform ToolKit | |
TIALGenesys | 0 | Normal Treatment |
1 | Queueing Label | |
2 | Under Threshold Queue | |
3 | Holding Queue on Route | |
4 | Holding Queue on Queued | |
5 | Genesys URS | |
11 | VH Offer DN | |
12 | UUI Treatment DN | |
13 | Untreated #2 | |
14 | Attach User Data on Route Request | |
20 | Platform ToolKit | |
TIALAvayaTSAPI | 0 | Normal Treatment |
1 | Queueing Label | |
2 | Under Threshold Queue | |
3 | Holding Queue on Route | |
4 | Holding Queue on Queued | |
11 | VH Offer DN | |
12 | UUI Treatment DN | |
14 | Attach User Data on Route Request | |
20 | Platform ToolKit | |
NONE | 20 | Platform ToolKit |