(9.0+) Scheduled Callback Limits
- Scheduled Callback Limits determine the number of Callbacks to be allowed per 15 minute increments.
- Settings in Schedules > Operation Schedules override the settings in Days to Offer Scheduled Callbacks and Scheduled Callback Limits.
- Callbacks are not offered outside of scheduled Business Open and Business Close settings.
- Scheduled Callbacks are offered when Enable Scheduled Callbacks is ON, found in Voice Experience >Menu Options.
- Operation Mode in Call Flow > Treatment determines whether Scheduled Callbacks are offered.
- Normal, AfterHours, and DateBook modes offer Scheduled Callbacks by default.
- Virtual Queue Mode requires Enabled Scheduled Callbacks and Scheduled Callback in Virtual Queue Mode to be ON, found in Voice Experience > Menu Options.
- Changes only affect the selected queue.
- Use the drop down menu to select other available queues.
Setting | Function | Description |
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Day |
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Time Range | Use clock icon or manually to enter time ranges, account for all 24 hours. | |
Callbacks per 15 minutes |
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- For 24 hours, use 12:00 AM to 12:00 AM.
- Missing Range xx - xx warning will display unless all 24 hours have settings configured.
Setting | Function | Description |
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Day of the Week |
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Hours and 15 minute time slots |
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