User Access Levels

Access Levels for Launchpad

Assign the following levels to control user's permissions in Launchpad.

  • Administrator- customizable**
  • Manager
  • Reporter
  • Observer

The following table outlines the user access level permissions for the Launchpad:

Launchpad AppAdminManagerReporterObserver
Dashboards1Queuesxxxx
Line Statusxxxx
Global Snapshotxxxx
ReportsPerformance Reportsxxx
System Reportsxxx
ConfigurationCall Flowxx
Schedulesxx
Queuesx
Segmentsx
Voice Experiencexx
System Settingsx
Telephonyx
Outreachxx
System ManagementAccess Level Description
NoneDefault. No access to either interface.
ViewRead access. The user can see all data in the UI, but cannot perform any actions
ControlWrite access. User can see all data in the UI and can perform all actions.
Users x
LicensingUsagexx
Voice allocationx
Queue groupsx
Feature enablementx
Conversation BridgeLearn more about these settings in Conversation Bridge cloud > User Management.

1In Dashboards, the ability to cancel interactions is Administrator level only.

Log in process determined by System Settings > Security settings.

Note:
  • If users with Observer, Reporter, or Manager access navigate to a page they do not have access to, an error message displays and offers a link to return the user to the Launchpad.
  • System Management access to view or control is set in the Users section on Launchpad. Access can be given to any user access level.