(9.2+) VXML Interaction Server (VIS)
This article describes the settings available in the VXML Interaction Server (VIS) section in the Configuration UI for On-Premise Callback.
Quick access: Configuration > Segments > VXML Interaction Server (VIS)
Supported languages
The following languages are supported by the features in this section:
Arabic | Danish | Dutch |
English | Portuguese (European) | Finnish |
French (Canadian) | German | Greek |
Hebrew | Italian | Japanese |
Korean | Chinese (Mandarin) | Norwegian |
Polish | Russian | Spanish (North American) |
Swedish | Turkish |
Language
Description | Values |
---|---|
Use the dropdown menu to select a language to associate with the selected segment. | Selectable language options |
Script Name
Description | Values |
---|---|
Enter the directory name from the media server that holds customized voice prompts. These prompts play in place of the standard voice prompts provided by VHT. | Directory name |
Normal Menu Order
Description | Values |
---|---|
Rearrange the order of options presented to customers in the inbound main menu. To learn more, see the Normal Menu Order reference article for your version of On-Premise callback. | ASAPMoreOptionsChooseHoldScheduleMessaging |
Outbound Menu Order
Description | Values |
---|---|
Rearrange the order of options presented to customers in the callback return voice menu. To learn more, see the Outbound Menu Order reference article for your version of On-Premise callback. | SpeakToAgentMoreTimeRescheduleCancel |
Ask for Caller's Timezone
Description | Values |
---|---|
| ON/ OFF Default: OFF |
Default Timezone
The VXML Interaction Server (VIS) uses the local time of the VIS server by default when scheduling callbacks.
To offer callbacks based on local server time:
- Set Default Timezone to None.
- Do not select other Timezone Choices.
Description | Values |
---|---|
| Time zones listed alphabetically |
Timezone Choice 1-9
Description | Values |
---|---|
| Time zones listed alphabetically. |
Play EWT in CDBC Menu
Description | Values |
---|---|
On/Off toggle switch that determines whether EWT will be quoted to customers during Callback Doublecheck (CBDC) prompts. | On/Off |
Mindful callback feature
Description | Values |
---|---|
Provides an opportunity to transfer inbound callers to Mindful Callback for an offer, which will allow you to test the Mindful experience with minimal configuration changes. | On/Off |
For On-Premise Callback 9.2.3 and earlier, you must add this feature via SQL script.
Mindful callback destination
Description | Values |
---|---|
When Mindful callback feature is On, this sets a transfer destination to send calls to a Call Target in Mindful Callback. | This can be a phone number assigned to a Call Target in the Mindful UI or a DN in your routing system that will eventually transfer the call to a phone number assigned to a Call Target. |