(9.2+) VXML Interaction Server (VIS)

This article describes the settings available in the VXML Interaction Server (VIS) section in the Configuration UI for On-Premise Callback.

Quick access: Configuration > Segments > VXML Interaction Server (VIS)

image of the segments page

Supported languages

The following languages are supported by the features in this section:

ArabicDanish Dutch
EnglishPortuguese (European) Finnish
French (Canadian)German Greek
HebrewItalianJapanese
KoreanChinese (Mandarin)Norwegian
PolishRussianSpanish (North American)
Swedish Turkish

Language

DescriptionValues
Use the dropdown menu to select a language to associate with the selected segment.Selectable language options

Script Name

DescriptionValues

Enter the directory name from the media server that holds customized voice prompts.

These prompts play in place of the standard voice prompts provided by VHT.

Directory name

Normal Menu Order

DescriptionValues
Rearrange the order of options presented to customers in the inbound main menu. To learn more, see the Normal Menu Order reference article for your version of On-Premise callback.ASAPMoreOptionsChooseHoldScheduleMessaging

Outbound Menu Order

DescriptionValues
Rearrange the order of options presented to customers in the callback return voice menu. To learn more, see the Outbound Menu Order reference article for your version of On-Premise callback.SpeakToAgentMoreTimeRescheduleCancel

Ask for Caller's Timezone

DescriptionValues
  • Determines if the time zone selection feature is allowed for this segment.
  • Turn ON to offer up to 9 time zones for callbacks.
  • Options selected in Timezone Choice 1-9.

ON/ OFF

Default: OFF

Default Timezone

The VXML Interaction Server (VIS) uses the local time of the VIS server by default when scheduling callbacks.

To offer callbacks based on local server time:

  1. Set Default Timezone to None.
  2. Do not select other Timezone Choices.
DescriptionValues
  • Required for other time zones to take effect.
  • The first time zone announced to the caller and the default time zone assumed if none is selected.
Time zones listed alphabetically

Timezone Choice 1-9

DescriptionValues
  • Offer up to 9 time zones in which callers can receive a callback.
  • Time zones do not have to be in any specific order.
  • Unused Choices default to None.
Time zones listed alphabetically.

Play EWT in CDBC Menu

DescriptionValues
On/Off toggle switch that determines whether EWT will be quoted to customers during Callback Doublecheck (CBDC) prompts.On/Off

Mindful callback feature

DescriptionValues
Provides an opportunity to transfer inbound callers to Mindful Callback for an offer, which will allow you to test the Mindful experience with minimal configuration changes.On/Off

For On-Premise Callback 9.2.3 and earlier, you must add this feature via SQL script.

Mindful callback destination

DescriptionValues
When Mindful callback feature is On, this sets a transfer destination to send calls to a Call Target in Mindful Callback.This can be a phone number assigned to a Call Target in the Mindful UI or a DN in your routing system that will eventually transfer the call to a phone number assigned to a Call Target.