PureConnect Real-Time-Adapter statistics and database tables
Overview
The real-time adapter uses statistics and database tables in order to communicate information from the server to the VHT Callback®system.
Statistics
The following table lists the mapping between the statistics in Callback and in PureConnect.
| Virtual Hold Statistic | PureConnect Statistic |
| Agents Staffed | inin.workgroup:AgentsLoggedInAndActivated |
| Agents Available | inin.workgroup:NumberAvailableForACDInteractions |
| Calls In Acd | inin.workgroup:InteractionsWaiting |
RTGroups Database Table
Setup the table mapping for the PureConnect workgroups to the Callback queue.
Fill out the SiteName, QueueName, and GroupId for each workgroup to queue mapping.
The GroupId is the Workgroup name.
