Configure the Connect instance

To access the Amazon Connect instance, go to the access URL in a browser and log in with the administrator account credentials specified in step 4 of Create a Connect instance.

  1. Click the Channels menu and select Phone numbers.
  2. Click Claim a number on the Manage Phone numbers page.
  3. Click the Routing menu, select Contact flows, and import the contact flow provided by Voci. Contact support@vocitec.com if you haven't received the contact flow file.
  4. In the Set logging behavior pane, select Enabled, and click Save.
  5. In the Set recording and analytics behavior pane, select Agent and customer, and click Save.
  6. In the Start media streaming pane, select From the customer and To the customer, and click Save.
  7. In the Invoke AWS Lambda function pane, select Set manually, enter the ARN (Amazon Resource Name) provided by Voci in the Add a function field, and click Save.
  8. Save the contact flow and click Publish.
  9. Go to the Manage Phone Numbers page and select the number you reserved to access the Edit Phone number page.
    1. Select the contact flow from the Contact flow / IVR list and click Save.