The Application Editor provides the option to upload and download a list of speaker phrases and metadata filters to or from a selected category. Phrase and filter lists that are downloaded from one category may be uploaded to another category, or even to another application.

1. Select to upload a phrase and filter list to the current category

2. Select to download the current category's phrase and filter list

An upload list must be a plain .txt file. An example of a properly formatted text file is shown at the end of this section. The file is separated into labeled sections, according to phrase or filter type. Phrases in the CLIENT and AGENT sections are Client and Agent phrases, respectively.

Phrases in the SPEAKERS section are phrases for both Client and Agent. Phrases in the METADATA section are filters using custom metadata. Phrases in other sections are values for the built-in metadata filter that is identified by the section's label.

See Metadata filters for more information about available metadata filters and Speaker phrases for more information about speaker phrases. Blank lines between sections are not required, but are included here for clarity.

        SPEAKERS:
        cancel
        having problem ~n

        CLIENT:
        hello
        my account
        expensive

        AGENT:
        your account
        downgrade
        -purchase

        METADATA:
        color = blue

        AGENT VOICE CLARITY:
        18.2% - 69.3%

        CLIENT GENDER:
        female

        CALL DURATION:
        0:00:00 - 0:17:23